Refund policy

We allow returns & exchanges of unused products within 30 days from original purchase date. Shipping costs will not be refunded. Please see below for details and restrictions.

Product Specific Details:
1. Customized & Monogrammed Products: If you have custom built a DODOcase or added a monogram to a stock product it is NOT ELIGIBLE for cancellation, return, or exchange.
2. Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping).
3. Purchases from 3rd Party Vendors: If your DODOcase product was purchased through a 3rd party retailer, our 30-day warranty does not apply. All returns and exchanges must be made through the retailer you originally purchased your product from.

How to Return or Exchange:
1. Download our Return & Exchange form, fill it out and include it with your return shipment back to us. Get the form from the Shipping & Returns Page in our footer.
2. If a discount code and/or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
3. We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
Returns & Exchanges Mailing Address:
DODOcase, Inc.
Attn: Returns Department
5730 Rittiman Road
San Antonio, Texas 78218

CANCELLATIONS:
If you would like to cancel your order please contact thenest@dodocase.com. We CAN NOT GUARANTEE that we will be able to cancel the order. A Customer Support Rep will respond to let you know if we have been able to grab your item before the production process has begun.

SHIPPING NOTES
We are able to refund the price you paid for product, but not the shipping costs. Please make sure the returned product is carefully wrapped and provide a tracking number for all returned items. We are not responsible for lost items coming back to our San Francisco headquarters.

PRODUCT WARRANTY
DODOcase warrants its products for ONE YEAR against defects in workmanship or materials.

The warranty does not cover normal wear and tear, or damage due to accident, abuse, misuse, modification, water, pets, children, or acts of God. For example, your pupper decides to make a chew toy out of your new iPad Air DODOcase. Bummer, but not covered. You accidentally dropped your new iPhone 7 Plus Lorna Wallet, and a corner of the plastic trays cracks? Sadly, not covered. If we replace a product for you, the replacement assumes the remaining warranty of the original product.

We believe in our products and empathize that accidents happen. That’s why we have a CRASH REPLACEMENT program that offers you a 50% discount on replacing your crunched DODOcase so you can keep your device covered while you place a new order.

QUESTIONS & CONCERNS
If you still have questions & concerns, please contact us directly at: thenest@dodocase.com.